Change in Circumstances

If your circumstances, telephone numbers or email address change from when you first completed an application you should login to your account using your unique reference number and memorable date. From here you can update your application to reflect the changes.

Changes in circumstances could be:

  • change of address
  • changes to the composition of your household e.g adding or removing a member of your household
  • change of name
  • changes in medical condition
  • change of employment / income / benefit entitlement

Once you have updated your application, please send us documentary confirmation of your change in circumstances e.g utility bill with your new address, birth certificate etc. This can be scanned and emailed to

Please note that if, as a result of your change in circumstances your application is placed in a higher band, the effective date will change to the date that your circumstances changed or your application was reassessed.

Please visit our Frequently Asked Questions page for more detail on changes in circumstances.